Onsite Customer Success Specialist II

Lennox; West Columbia (SC); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

Paid birthing leave

Paid bonding leave

Life and long-term disability

Job summary

Lennox in West Columbia, SC is seeking a customer service specialist to handle incoming calls and emails, fulfill customer requests, process orders, and troubleshoot issues according to policies. This on-site role offers a salary range of $38,000 to $49,350 with potential recognition for performance and growth opportunities.

Eligible benefits include tuition reimbursement, health/dental/vision insurance, 401(k), disability coverage, and paid leave.

Qualifications

• Requires a high school diploma or equivalent; a bachelor’s degree is preferred.
• Requires at least 2 years related experience.
• Excellent written and verbal communication skills.
• Ability to learn and understand technical terminology.
• Able to work in a fast-paced goal-oriented environment.
• Able to handle multiple tasks and stay organized.

Responsibilities

• Process new orders based on customer requests.
• Track open orders to ensure prompt completion.
• Check pricing and verify product availability.
• Review and troubleshoot customer problems and initiate standard actions for repair, replacement, return or field service.
• Use a computerized system for tracking, information gathering and troubleshooting.
• Provide support to lower level staff on non-standard cases.
• Refer highly unusual situations to higher authority for review and reconciliation.
• May assess needs and suggest/promote alternative products or services.

Skills

Customer service

Communication

multitasking

Detail orientation

Learning technical terminology

Fast-paced environment

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Data entry system

Job description

Lennox in West Columbia, SC is seeking a customer service specialist to handle incoming calls and emails, fulfill customer requests, process orders, and troubleshoot issues according to policies. This on-site role offers a salary range of $38,000 to $49,350 with potential recognition for performance and growth opportunities.

Eligible benefits include tuition reimbursement, health/dental/vision insurance, 401(k), disability coverage, and paid leave.