Customer Experience Advocate II - In-Office

Blue Cross Blue Shield Association; Columbia (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health plans

401k match

Life Insurance

PTO

On-site facilities

Education assistance

Service recognition

National discounts

Job summary

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate II to join our team in Columbia. You will respond to inquiries with accuracy, courtesy, and timeliness, often needing research or deviation from standard scripts to resolve issues.

This full-time, on-site role at 4101 Percival Rd offers a dynamic work environment, opportunities for growth, and a commitment to exceptional member service within a diverse community.

Qualifications

• Excellent verbal and written communication skills required.
• Proficient spelling, punctuation and grammar.
• Ability to handle high stress situations with discretion.
• Learn and operate multiple computer systems effectively.
• Deal with confidential or sensitive information appropriately.

Responsibilities

• Respond accurately, timely and courteously to inquiries by phone, email, web or walk-ins.
• Perform research or deviations from scripts to resolve inquiries.
• Coordinate with other departments to resolve problems and respond to priority inquiries.
• Provide feedback and document customer comments; track complaints until resolved.
• Support process improvements and assist with training of new staff.

Skills

Verbal communication

Written communication

Spelling & grammar

Human relations

Organizational skills

High stress management

Good judgment

Confidential information handling

Multi-system operation

Education

High School Diploma or equivalent

Associate Degree

Tools

Basic computer operations

Office equipment

Job description

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate II to join our team in Columbia. You will respond to inquiries with accuracy, courtesy, and timeliness, often needing research or deviation from standard scripts to resolve issues.

This full-time, on-site role at 4101 Percival Rd offers a dynamic work environment, opportunities for growth, and a commitment to exceptional member service within a diverse community.