Customer Experience Advocate II

TALENT Software Services; Columbia (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

A customer service company located in Columbia, South Carolina, is seeking a dedicated professional to manage customer inquiries efficiently. The role requires excellent verbal and written communication skills, with responsibilities including responding to inquiries, resolving issues, and providing support to management. The ideal candidate must possess strong organizational skills and the ability to operate various computer systems effectively. This position is set in a typical office environment, promising a dynamic work atmosphere.

Qualifications

• Excellent verbal and written communication skills required.
• Proficient spelling, punctuation, and grammar essential.
• Ability to learn and effectively use multiple computer systems.

Responsibilities

• Respond to customer inquiries promptly and courteously.
• Coordinate with other departments to resolve issues.
• Provide feedback to management regarding customer concerns.
• Maintain knowledge of company policies and quality work instructions.
• Assist with training new employees.

Skills

Excellent verbal and written communication skills

Strong human relations and organizational skills

Ability to handle high stress situations

Good judgment

Ability to handle confidential information with discretion

Tools

Basic computer operating skills

Knowledge of word processing software

Knowledge of spreadsheet software

Knowledge of database software

Job description

A customer service company located in Columbia, South Carolina, is seeking a dedicated professional to manage customer inquiries efficiently. The role requires excellent verbal and written communication skills, with responsibilities including responding to inquiries, resolving issues, and providing support to management. The ideal candidate must possess strong organizational skills and the ability to operate various computer systems effectively. This position is set in a typical office environment, promising a dynamic work atmosphere.