Onsite Customer Service Specialist II

Lennox International; West Columbia (SC); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Bonus eligibility

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Job summary

Lennox International in West Columbia, SC is seeking a Specialist to handle incoming customer calls and fulfill needs to ensure satisfaction. The role involves routine requests and some email inquiries, with opportunities to promote products.

You will process new orders, track open orders, verify pricing, and troubleshoot issues according to policies. It is an on-site position offering a competitive salary and comprehensive benefits.

Qualifications

• Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.
• Requires at least 2 years related experience.
• Excellent written and verbal communication skills, including effective listening skills.
• Ability to learn and understand technical terminology.
• Must be able to work in a fast-paced goal-oriented environment.
• Able to handle multiple tasks, stay organized, and focused on details.

Responsibilities

• Process new orders based on customer requests.
• Track open orders to ensure completeness in a prompt manner.
• Check pricing and verify availability.
• Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies.
• Use a computerized system for tracking, information gathering and/or troubleshooting.
• Provide support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
• Refer highly unusual situations to higher authority for review and reconciliation.
• May be asked to assess needs and suggest/promote alternative products or services.

Skills

Customer service

Communication skills

Technical terminology

Multitasking

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Lennox International in West Columbia, SC is seeking a Specialist to handle incoming customer calls and fulfill needs to ensure satisfaction. The role involves routine requests and some email inquiries, with opportunities to promote products.

You will process new orders, track open orders, verify pricing, and troubleshoot issues according to policies. It is an on-site position offering a competitive salary and comprehensive benefits.