Client Advocate II

Spectraforce Technologies; Columbia (SC); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Spectraforce Technologies is seeking a Client Advocate II in Columbia, SC to support Medicare operations. The role involves managing incidents, delivering services, and ensuring compliant reporting while coordinating with internal and external stakeholders.

The position is a 6-month engagement with partial onsite requirements within a 45-minute drive range. The ideal candidate has 5 years of IT-related experience, strong client relationship skills, and a track record in process improvement and

Qualifications

• Bachelor's degree or 4 years of relevant work experience or 2 years plus an associate's degree.
• 5 years I/T related experience including client relationships, IS marketing, and process/product improvement.
• US citizenship with eligibility for clearance.

Responsibilities

• Handle incidents and escalations to ensure timely resolution.
• Oversee services delivery and reporting to stakeholders.
• Support vulnerability management and audit/compliance activities.
• Assist with budget management and project activities.
• Contribute to software lifecycle activities and process improvements.

Skills

Client relationship

Project management

Process improvement

Communication

Budget management

Incident management

Audit & compliance

Education

Bachelor's degree or equivalent

Tools

Workflow software

Job description

Title: Client Advocate II

Location: Columbia, SC

Partial Onsite: Tuesday, Wednesday, Thursday Onsite and as Needed - Must be within a 45 minute driving range

Duration: 6 Months (Possibility of conversion)

C2 Clearance eligibility: Must be a US Citizen

Team

Our team is comprised of seven dedicated team members and one manager, all working collaboratively to support Medicare operations. We partner closely with internal stakeholders and external organizations to ensure the stable, compliant, and timely delivery of Medicare services. Teamwork, clear communication, and shared accountability are central to how we operate and deliver high‑quality results. We are a close team and enjoy working together.

Day To Day

• Incidents and Escalations
• Services Delivery
• Communications and Reporting
• Vulnerability Management
• Audit & Compliance
• Budget Management
• Project Activities
• Software Lifecycle

Nice To Have

• Familiarity with internet, networking, server, and workstation technologies
• Familiarity with application development and/or data management technologies
• Leading or implementing process improvement and/or project management
• Experience with workflow software – software applications that a team uses to manage work

Required Education: Bachelor's Degree or 4 years of job‑related work experience or 2 years of job‑related experience plus an associate's degree in any major.

Required Work Experience: 5 years I/T related experience to include experience in client relationship, I/S marketing, and process/product improvement.

Interviews: Rd 1. - Remote. Rd 2 - Onsite with Team