Customer Service Advocate I — On-Site Columbia, SC

Southcarolinablues; Columbia (SC); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plans

401k with company match

Life Insurance

PTO

On-site cafeterias & fitness centers

Education Assistance

Service Recognition

Discount programs

Descripción de la vacante

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate I to provide prompt, accurate, courteous responses to inquiries via phone, email, or in person. You will document inquiries and assist with problem resolution, working with other departments as needed.

The role is full-time, on-site in Columbia, SC, with typical hours 8:00AM-4:30PM, potential overtime, and opportunities for growth through comprehensive benefits and education programs.

Formación

• High School Diploma or equivalent required.
• 2 years of customer service or call center experience preferred.
• Excellent verbal and written communication skills.
• Ability to learn and operate multiple computer systems.
• Knowledge of word processing, spreadsheet and database software.

Responsabilidades

• Respond to customer inquiries via phone, email, web, or walk-ins in a courteous, accurate and timely manner.
• Document inquiries and initiate or process adjustments as needed.
• Coordinate with other departments to resolve issues and follow up until resolution.
• Provide feedback to management on customer problems and needs.
• Maintain records and contribute to process improvements and productivity standards.

Conocimientos

Excellent verbal and written comms

Strong customer service

Multisystem learning

Good judgment

Stress management

Educación

High School Diploma or equivalent

Associate Degree (preferred)

Herramientas

Basic computer skills

Word processing

Spreadsheet software

Database software

Descripción del empleo

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate I to provide prompt, accurate, courteous responses to inquiries via phone, email, or in person. You will document inquiries and assist with problem resolution, working with other departments as needed.

The role is full-time, on-site in Columbia, SC, with typical hours 8:00AM-4:30PM, potential overtime, and opportunities for growth through comprehensive benefits and education programs.