Onsite Customer Operations & Fulfillment Specialist

Elevaris Medical Devices; Wilmington (MA); Sur place; USD 55 000 - 70 000; Plein temps

Résumé du poste

Elevaris Medical Devices in Wilmington, MA, onsite, is hiring a Customer Operations Specialist to support the Customer Experience team with accurate order data, routine inquiries, order entry, and fulfillment tracking. You will coordinate with Key Account Managers and Customer Account Specialists to ensure a seamless customer experience and compliant account operations.

You will manage customer setups, maintain ERP/CRM data, issue confirmations, and monitor orders and delivery status, enabling

Responsabilités

• Complete customer setup, order entry, pricing verification, contract review administration, and fulfillment tracking for assigned or delegated accounts.
• Maintain accurate order and customer information in ERP/CRM systems, verifying inputs and escalating discrepancies.
• Prepare and issue routine order confirmations within approved procedures and assigned decision rights.
• Accountable for accurate, timely order processing and complete customer account records.
• Monitor and acknowledge assigned Sales, Order Entry, Connect, and Customer Service inbox inquiries per team standards.
• Respond to routine customer requests and provide proactive order and shipment updates, especially for smaller or tail accounts.
• Route complex requests to the appropriate manager or partner.
• Accountable for responsive first-line communication, inquiry tracking, and reliable follow-through.
• Track open orders, backlogs, shipment status, and proof of delivery; coordinate routine updates with Shipping and Supply Chain.
• Support drop-shipment and fulfillment coordination and assist colleagues with shipment tracking and expediting requests.
• Identify routine order, shipment, and invoice discrepancies and resolve per procedures or escalate promptly.
• Accountable for dependable fulfillment visibility and timely support of customer order requirements.
• Provide approved customer documentation

Description du poste

Elevaris Medical Devices in Wilmington, MA, onsite, is hiring a Customer Operations Specialist to support the Customer Experience team with accurate order data, routine inquiries, order entry, and fulfillment tracking. You will coordinate with Key Account Managers and Customer Account Specialists to ensure a seamless customer experience and compliant account operations.

You will manage customer setups, maintain ERP/CRM data, issue confirmations, and monitor orders and delivery status, enabling