Customer Care Specialist - Troubleshooting & Orders (Mon-Fri)

Top Echelon Software, LLC; Leominster (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401K with company match

Health, Dental & Vision Insurance

Long Term Disability Insurance

Paid Time Off

Job summary

Top Echelon Software, LLC is seeking a Customer Service Representative to support customers in Leominster, MA. You will assist with understanding and troubleshooting equipment, and help with ordering supplies, delivering high-quality service across phone, chat, and email.

Join a team that values training, benefits, and a supportive leadership team committed to continuous improvement for customers and employees.

Qualifications

• Clear communication skills and professional phone etiquette.
• Proficiency with computers and basic software.
• Strong problem-solving and resourcefulness.
• Ability to stay organized in a fast-paced environment.
• Willingness to continually learn and adapt.

Responsibilities

• Handle customer calls with focus on high-quality service and solutions.
• Make outbound calls to new customers to assist ordering (warm calls).
• Process orders with attention to detail.
• Communicate clearly via phone, live chat, and email.
• Maintain knowledge of products and services to provide accurate information.

Skills

Excellent communication

Computer proficiency

Problem solving

Fast-paced prioritization

Self-motivated learning

Education

High school diploma / GED

Job description

Top Echelon Software, LLC is seeking a Customer Service Representative to support customers in Leominster, MA. You will assist with understanding and troubleshooting equipment, and help with ordering supplies, delivering high-quality service across phone, chat, and email.

Join a team that values training, benefits, and a supportive leadership team committed to continuous improvement for customers and employees.