Onsite Customer Success & Order Specialist

Medcomp

Harleysville (PA)

On-site

USD 36,000 - 48,000

Full time

4 days ago

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Job summary

Medical Components in Harleysville, PA is seeking a Customer Service Representative to provide professional support to customers and sales reps via phone, email and other channels. You will handle data entry, order management, respond to inquiries, troubleshoot issues, and coordinate with internal teams to ensure satisfaction.

The ideal candidate is customer-focused, detail-oriented, and a proactive problem solver.

Qualifications

High School Diploma or equivalent.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications.

Responsibilities

Provide professional and timely support to customers and sales reps via phone, email, and other communication channels.
Responsible for data entry, order management, respond to customer inquiries, requests, concerns with accuracy and professionalism.
Troubleshoot issues and identify appropriate solutions to meet customer needs.
Account management, enter and process orders accurately and efficiently.
Collaborate with internal teams to resolve issues and ensure customer satisfaction.
Escalate complex customer concerns when necessary.
Deliver a positive customer experience during every interaction.