Customer Experience Pro — Mobility Tech & Loyalty

Percepta; Dearborn (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Holidays

Vacation Time

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Percepta College

Job summary

Percepta is seeking a Customer Experience Specialist in Dearborn, MI to deliver exceptional member experiences across phone, video, and online chat. You will guide users through a mobility program, build loyalty, and collaborate with app owners to resolve issues with patience and expertise.

The role emphasizes empathy, strong communication, and the ability to manage multiple conversations while maintaining professionalism and accuracy.

Qualifications

• High School Diploma required.
• Associates or Bachelor's degree preferred.
• 3–5 years in training, public relations, public affairs, sales, marketing, or customer service.

Responsibilities

• Deliver an exceptional member experience in every interaction.
• Provide insightful advice and direct support; diagnose issues and guide to resolution.
• Collaborate with legacy App owners for troubleshooting and resolution.
• Resolve billing or payment issues; own the end-to-end member experience.
• Suggest out-of-the-box improvements to enhance the program.

Skills

Communication

Verbal & written

Customer service

Phone/video chat

Active listening

Multitasking

Problem solving

Empathy

Education

High School Diploma

Associates or Bachelor's preferred

Tools

Facebook

Twitter

Instagram

LinkedIn

Pinterest

Job description

Percepta is seeking a Customer Experience Specialist in Dearborn, MI to deliver exceptional member experiences across phone, video, and online chat. You will guide users through a mobility program, build loyalty, and collaborate with app owners to resolve issues with patience and expertise.

The role emphasizes empathy, strong communication, and the ability to manage multiple conversations while maintaining professionalism and accuracy.