Onsite Customer Experience Specialist

Zachary Piper Solutions; Durham (NC); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Piper Companies seeks a Customer Service Associate for an onsite role in the Durham, North Carolina area. You will deliver exceptional customer support across multiple channels and maintain comprehensive records of interactions.

The ideal candidate holds a Bachelor's degree and has strong communication skills, with the ability to multitask and collaborate with internal teams to resolve issues efficiently. The position emphasizes a customer-first approach and process improvements.

Qualifications

• Bachelor's degree is required.
• Strong verbal and written communication across multiple channels.
• Ability to multitask and manage various customer interactions.
• Proficiency with customer service software and CRM systems.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Provide excellent customer service via phone, email, chat, and video interactions.
• Respond to customer inquiries, resolve issues, and elevate concerns as needed.
• Maintain accurate records of customer interactions and support activities.
• Collaborate with internal teams to ensure timely and effective resolutions.
• Continuously improve the customer experience through feedback and process enhancements.

Skills

Communication

Multitasking

CRM software

Problem solving

Education

Bachelor's degree

Tools

CRM systems

Job description

Piper Companies seeks a Customer Service Associate for an onsite role in the Durham, North Carolina area. You will deliver exceptional customer support across multiple channels and maintain comprehensive records of interactions.

The ideal candidate holds a Bachelor's degree and has strong communication skills, with the ability to multitask and collaborate with internal teams to resolve issues efficiently. The position emphasizes a customer-first approach and process improvements.