Onsite Multichannel Customer Support Specialist

ZP Group; Durham (NC); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Sick Leave

Job summary

Piper Companies is seeking a Customer Service Associate in Durham, North Carolina for an onsite role focused on delivering exceptional support across phone, email, chat, and video channels. The candidate will handle inquiries, resolve issues, and maintain detailed records to ensure a seamless customer experience.

The ideal candidate has a Bachelor's degree, strong communication skills, and the ability to multitask across multiple interactions while collaborating with internal teams.

Qualifications

• Bachelor's degree required.
• Experience in customer service is a plus.
• Strong written and verbal communication across channels.
• Ability to multitask and manage multiple interactions.
• Familiarity with customer service software and CRM systems.

Responsibilities

• Provide excellent customer service via phone, email, chat, and video interactions.
• Respond to inquiries, resolve issues, and elevate concerns as needed.
• Maintain accurate records of customer interactions and support activities.
• Collaborate with internal teams to ensure timely resolutions.
• Contribute to ongoing improvements in customer experience.

Skills

Customer service

Multichannel communication

CRM software

Problem-solving

Attention to detail

Education

Bachelor's degree

Tools

CRM systems

Job description

Piper Companies is seeking a Customer Service Associate in Durham, North Carolina for an onsite role focused on delivering exceptional support across phone, email, chat, and video channels. The candidate will handle inquiries, resolve issues, and maintain detailed records to ensure a seamless customer experience.

The ideal candidate has a Bachelor's degree, strong communication skills, and the ability to multitask across multiple interactions while collaborating with internal teams.