Onsite Customer Experience Specialist

Piper Companies; Durham (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

401(k)

PTO

Job summary

Piper Companies is seeking a Customer Service Associate for a leading organization in the Durham, North Carolina area. The role is onsite and focuses on delivering exceptional customer support across multiple channels.

The ideal candidate is a strong communicator with a customer-first mindset, able to manage multiple interactions efficiently. Responsibilities include handling phone, email, chat, and video support, maintaining records, and collaborating with internal teams to resolve issues

Qualifications

• Bachelor's degree is required.
• Interest in customer service.
• Strong verbal and written communication across multiple channels.
• Ability to multitask and manage various customer interactions.
• Proficiency with customer service software and CRM systems.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Provide excellent customer service via phone, email, chat, and video interactions.
• Respond to customer inquiries, resolve issues, and escalate as needed.
• Maintain accurate records of customer interactions and support activities.
• Collaborate with internal teams to ensure timely and effective resolutions.
• Continuously improve the customer experience through feedback and process enhancements.

Skills

Strong communication

Multichannel customer service

CRM systems

Problem solving

Attention to detail

Education

Bachelor's degree

Tools

CRM software

Job description

Piper Companies is seeking a Customer Service Associate for a leading organization in the Durham, North Carolina area. The role is onsite and focuses on delivering exceptional customer support across multiple channels.

The ideal candidate is a strong communicator with a customer-first mindset, able to manage multiple interactions efficiently. Responsibilities include handling phone, email, chat, and video support, maintaining records, and collaborating with internal teams to resolve issues