Insurance Customer Experience Specialist (Hybrid)

ZP Group; Durham (NC); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health, Vision, Dental coverage

PTO and holidays

Hybrid work model

Job summary

Piper Companies is seeking a Customer Service Associate to support a growing client in the insurance industry in Durham, NC. The role operates in a hybrid environment, requiring onsite work several days per week with flexibility to work remotely.

The position suits service-oriented professionals who excel in a fast-paced call center and are passionate about delivering exceptional customer experiences. Candidates should have strong communication skills and be comfortable using CRM software and

Qualifications

• Strong verbal communication and rapport-building skills.
• Ability to de-escalate customer concerns.
• Proficiency with CRM software and Microsoft Office.

Responsibilities

• Respond to incoming customer inquiries via phone with timely and professional support.
• Resolve policy-related questions, account concerns, and service requests accurately.
• Document customer interactions and updates in internal systems.
• Navigate multiple applications to research information and provide solutions.
• Meet service level expectations and maintain high customer satisfaction.

Skills

Verbal communication

CRM experience

Multitasking

Fast-paced environment

Education

High School Diploma or GED

Associate or Bachelor preferred

Tools

CRM software

Microsoft Office

Job description

Piper Companies is seeking a Customer Service Associate to support a growing client in the insurance industry in Durham, NC. The role operates in a hybrid environment, requiring onsite work several days per week with flexibility to work remotely.

The position suits service-oriented professionals who excel in a fast-paced call center and are passionate about delivering exceptional customer experiences. Candidates should have strong communication skills and be comfortable using CRM software and