Customer Service Associate - 171001

ZP Group; Durham (NC); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Sick Leave

Job summary

Piper Companies is seeking a Customer Service Associate in Durham, North Carolina for an onsite role focused on delivering exceptional support across phone, email, chat, and video channels. The candidate will handle inquiries, resolve issues, and maintain detailed records to ensure a seamless customer experience.

The ideal candidate has a Bachelor's degree, strong communication skills, and the ability to multitask across multiple interactions while collaborating with internal teams.

Qualifications

• Bachelor's degree required.
• Experience in customer service is a plus.
• Strong written and verbal communication across channels.
• Ability to multitask and manage multiple interactions.
• Familiarity with customer service software and CRM systems.

Responsibilities

• Provide excellent customer service via phone, email, chat, and video interactions.
• Respond to inquiries, resolve issues, and elevate concerns as needed.
• Maintain accurate records of customer interactions and support activities.
• Collaborate with internal teams to ensure timely resolutions.
• Contribute to ongoing improvements in customer experience.

Skills

Customer service

Multichannel communication

CRM software

Problem-solving

Attention to detail

Education

Bachelor's degree

Tools

CRM systems

Job description

Responsibilities of the Customer Service Associate:

• Provide excellent customer service via phone, email, chat, and video interactions.
• Respond to customer inquiries, resolve issues, and elevate concerns as needed.
• Maintain accurate records of customer interactions and support activities.
• Collaborate with internal teams to ensure timely and effective resolutions.
• Continuously improve the customer experience through feedback and process enhancements.

Qualifications of the Customer Service Associate:

• BACHELOR'S DEGREE is required
• Interest in a customer service
• Strong verbal and written communication skills across multiple channels.
• Ability to multitask and manage various customer interactions.
• Proficiency with customer service software and CRM systems.
• Strong problem-solving skills and attention to detail.

Piper Companies is seeking a Customer Service Associate for a leading organization in the Durham, North Carolina area. The Customer Service Associate role is an onsite position. The Customer Service Associate will be responsible for delivering exceptional customer support across multiple communication channels, ensuring a positive and seamless customer experience. An ideal candidate for the Customer Service Associate role is a strong communicator with a customer-first mindset and the ability to manage multiple interactions efficiently.

Compensation for the Customer Service Associate includes:

• Salary: $47,500
• Comprehensive benefits package including medical, dental, vision, 401(k), PTO, Sick Leave as required by law

This job opens for applications on 07/31/2026. Applications for this job will be accepted for at least 30 days from the posting date.

#LI-JA1

#LI-ONSITE