Hybrid Customer Support & Operations Associate

Piper Companies; Raleigh (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Sick leave (as required by law)

Holidays

Job summary

Piper Companies seeks an Operations Associate for an award-winning company in the Raleigh-Durham area. This hybrid role requires in-office work 3 days per week, with hours 9 AM–6 PM, Monday–Friday, to provide exceptional customer support and assist teammates.

Key responsibilities include handling customer correspondents for service and claims, maintaining timely communications across phone, email, chat and text, and retaining product knowledge and procedures.

Qualifications

• Bachelor's degree is required.
• Must pass call center simulation test.
• Intermediate PC skills including all Microsoft Office software.

Responsibilities

• Manage all correspondents with customers relating to all service and claim needs, client information, service requests, and contract benefits.
• Maintain timely and professional communication with all clients through phone, email, chat, and text channels.
• Retain client knowledge of products and knowledge of customer procedures and rules.
• Continue communication with managers and other team members regarding special project developments and assigned responsibilities.

Skills

MS Office proficiency

Teamwork

Communication skills

Education

Bachelor's degree

Job description

Piper Companies seeks an Operations Associate for an award-winning company in the Raleigh-Durham area. This hybrid role requires in-office work 3 days per week, with hours 9 AM–6 PM, Monday–Friday, to provide exceptional customer support and assist teammates.

Key responsibilities include handling customer correspondents for service and claims, maintaining timely communications across phone, email, chat and text, and retaining product knowledge and procedures.