Customer Experience & Operations Associate (Hybrid)

ZP Group; Raleigh (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Sick leave

Holidays

Job summary

Piper Companies is seeking an Operations Associate in the Raleigh-Durham area to provide excellent customer support and assist teammates. The role requires in-office presence 3 days per week, with hours from 9 AM to 6 PM, Monday through Friday.

The ideal candidate will manage customer correspondents, maintain professional communication across channels, and retain product knowledge to assist clients and teams effectively.

Qualifications

• Bachelor's degree is required.
• Must pass call center simulation test.
• Intermediate PC skills including all Microsoft office software.
• Ability to work on a team and thrive in a team environment.

Responsibilities

• Manage all correspondents with customers relating to all service and claim needs, client information, service requests, and contract benefits.
• Maintain timely and professional communication with all clients through phone, email, chat, and text channels.
• Retain client knowledge of products and knowledge of customer procedures and rules.
• Continue communication with managers and other team members regarding special project developments and assigned responsibilities.

Skills

Customer service

Communication

Teamwork

Call center mindset

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Piper Companies is seeking an Operations Associate in the Raleigh-Durham area to provide excellent customer support and assist teammates. The role requires in-office presence 3 days per week, with hours from 9 AM to 6 PM, Monday through Friday.

The ideal candidate will manage customer correspondents, maintain professional communication across channels, and retain product knowledge to assist clients and teams effectively.