Customer Service Associate

ZP Group; Durham (NC); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health, Vision, Dental coverage

PTO and holidays

Hybrid work model

Job summary

Piper Companies is seeking a Customer Service Associate to support a growing client in the insurance industry in Durham, NC. The role operates in a hybrid environment, requiring onsite work several days per week with flexibility to work remotely.

The position suits service-oriented professionals who excel in a fast-paced call center and are passionate about delivering exceptional customer experiences. Candidates should have strong communication skills and be comfortable using CRM software and

Qualifications

• Strong verbal communication and rapport-building skills.
• Ability to de-escalate customer concerns.
• Proficiency with CRM software and Microsoft Office.

Responsibilities

• Respond to incoming customer inquiries via phone with timely and professional support.
• Resolve policy-related questions, account concerns, and service requests accurately.
• Document customer interactions and updates in internal systems.
• Navigate multiple applications to research information and provide solutions.
• Meet service level expectations and maintain high customer satisfaction.

Skills

Verbal communication

CRM experience

Multitasking

Fast-paced environment

Education

High School Diploma or GED

Associate or Bachelor preferred

Tools

CRM software

Microsoft Office

Job description

Piper Companies is seeking a Customer Service Associate to support a growing client in the insurance industry in Durham, NC. The Customer Service Associate role operates in a hybrid environment, requiring employees to work onsite several days per week while maintaining flexibility to work remotely. The Customer Service Associate role is ideal for a service-oriented professional who excels in a fast-paced call center setting and is passionate about delivering exceptional customer experiences.

Responsibilities of the Customer Service Associate include:

• Respond to incoming customer inquiries via phone while providing timely and professional support.
• Resolve policy-related questions, account concerns, and service requests with accuracy and attention to detail.
• Document customer interactions and updates within internal systems to maintain accurate records.
• Navigate multiple applications and resources to research information and provide effective solutions.
• Meet established service level expectations while maintaining a high standard of customer satisfaction.

Requirements of the Customer Service Associate include:

• Strong verbal communication skills with the ability to build rapport and de-escalate customer concerns.
• Ability to use Microsoft Office Suite and CRM/customer service software.
• Ability to multitask, manage competing priorities, and work efficiently in a fast-paced environment.
• High School Diploma or GED required; Associate's or Bachelor's degree preferred.

Compensation for the Customer Service Associate include:

• $23/hr
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.
• Hybrid work flexibility

This job opens for applications on 09/25/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer service associate, customer support representative, call center representative, contact center, insurance, customer service, hybrid, Durham, inbound calls, customer experience

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