Onsite Customer Experience Leader - North Atlanta

NorthPoint Search Group; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

NorthPoint Search Group is seeking a Customer Service Manager to oversee daily operations onsite in North Atlanta, guiding a team of representatives and coordinating with internal teams to ensure timely, professional service. The role emphasizes customer relationships, process efficiency, and a continuous-improvement mindset.

The ideal candidate has 3+ years in customer service leadership (manufacturing preferred), strong communication, and proficiency with ERP/CRM systems.

Qualifications

• High school diploma required; bachelor's degree preferred.
• 3+ years of customer service leadership experience.
• Manufacturing industry experience preferred.
• Strong communication and problem-solving skills.
• Proficient in MS Office Suite and CRM/ERP systems.
• Ability to motivate and develop high-performing teams.
• Customer-focused with cross-department collaboration.
• Willingness to adopt AI/automation.

Responsibilities

• Oversee daily customer service operations onsite.
• Supervise a team of Customer Service Representatives.
• Coordinate with internal teams to deliver timely, professional service.
• Provide administrative and logistical support to the organization.
• Maintain strong customer relationships to ensure satisfaction and loyalty.

Skills

Communication

Problem-solving

Attention to detail

Organizational skills

Prioritization

MS Office

ERP

CRM

Team leadership

Continuous improvement

AI/automation openness

Education

High School Diploma

Bachelor's degree in Business/Marketing or related field

Tools

ERP

CRM

Job description

NorthPoint Search Group is seeking a Customer Service Manager to oversee daily operations onsite in North Atlanta, guiding a team of representatives and coordinating with internal teams to ensure timely, professional service. The role emphasizes customer relationships, process efficiency, and a continuous-improvement mindset.

The ideal candidate has 3+ years in customer service leadership (manufacturing preferred), strong communication, and proficiency with ERP/CRM systems.