Director, Client Service Operations & Analytics

NorthPoint Search Group; Atlanta (GA); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

15% Bonus Opportunity

Excellent Benefits Package

Job summary

NorthPoint Search Group is seeking a Director of Client Service Operations in Atlanta, GA to drive operational excellence across multiple divisions. This role focuses on fostering a cohesive employee experience while leveraging analytics and technology for improvement.

The ideal candidate will bring 12–15 years of operations leadership experience and a strong background in talent development. A robust compensation package, including a base salary of $110K-$145K and 15% bonus opportunity, is offered.

Qualifications

• 12–15 years of operations leadership experience.
• Experience managing leaders of leaders.
• Excellent analytical and technical skills.

Responsibilities

• Develop and mentor service team leaders.
• Partner with executive leadership on strategic initiatives.
• Oversee operational reporting and performance analytics.
• Ensure delivery of a consistent, high-quality client experience.

Skills

Operations leadership

Analytics and reporting

Talent development

Communication skills

CRM systems

Process improvement

Job description

NorthPoint Search Group is seeking a Director of Client Service Operations in Atlanta, GA to drive operational excellence across multiple divisions. This role focuses on fostering a cohesive employee experience while leveraging analytics and technology for improvement.

The ideal candidate will bring 12–15 years of operations leadership experience and a strong background in talent development. A robust compensation package, including a base salary of $110K-$145K and 15% bonus opportunity, is offered.