Customer Experience Specialist — On‑Site, Atlanta

ENewton; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

ENewton is looking for a Customer Experience Representative based in Atlanta, GA. This full-time on-site role emphasizes professional customer communication, addressing inquiries and issues via phone and email.

The ideal candidate will excel in a team-focused environment, demonstrating strong problem-solving abilities while managing customer orders and information. Join a friendly team dedicated to enhancing customer experiences!

Qualifications

• Dependable and personable with strong communication skills.
• Ability to handle multiple tasks and remain calm under pressure.
• Experience in customer service preferred.

Responsibilities

• Answer incoming customer phone calls and emails professionally.
• Assist customers with inquiries about orders and products.
• Communicate order updates and resolutions with departments and customers.
• Maintain accurate customer information in company systems.

Skills

Customer communication

Problem-solving

Professionalism

Comfort with spreadsheets

Job description

ENewton is looking for a Customer Experience Representative based in Atlanta, GA. This full-time on-site role emphasizes professional customer communication, addressing inquiries and issues via phone and email.

The ideal candidate will excel in a team-focused environment, demonstrating strong problem-solving abilities while managing customer orders and information. Join a friendly team dedicated to enhancing customer experiences!