Customer Experience Manager - Service & Operations

OneSource Sample; Dalton (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

OneSource Sample in Dalton, GA is seeking a Customer Service Manager to lead the customer service team, set performance expectations, and ensure timely, accurate responses to client inquiries. This full-time, on-site role collaborates with operations, sales, and logistics to align service delivery with client requirements and project timelines, while training staff and documenting procedures.

The ideal candidate will demonstrate leadership, strong communication, and CRM proficiency, with

Qualifications

• Customer-focused and service-driven with a track record of driving satisfaction.
• Analytical and problem-solving skills to interpret metrics and implement improvements.
• Clear communication for clients, internal teams, and leadership.
• Leadership experience in customer service, including supervision and coaching.
• Experience in print, packaging, fulfillment, or retail support preferred.

Responsibilities

• Lead the customer service team and set performance expectations.
• Monitor service metrics and resolve escalated customer inquiries.
• Coordinate with operations, sales, and logistics to ensure timely delivery.
• Train and mentor staff and maintain up-to-date service procedures.

Skills

Customer-focused skills

Analytical and problem-solving skills

Communication skills

Leadership experience

CRM software proficiency

Office applications

Organizational skills

Education

Bachelor’s degree or equivalent experience

Tools

CRM software

Office applications

Job description

OneSource Sample in Dalton, GA is seeking a Customer Service Manager to lead the customer service team, set performance expectations, and ensure timely, accurate responses to client inquiries. This full-time, on-site role collaborates with operations, sales, and logistics to align service delivery with client requirements and project timelines, while training staff and documenting procedures.

The ideal candidate will demonstrate leadership, strong communication, and CRM proficiency, with