Customer Service Manager

NorthPoint Search Group; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

NorthPoint Search Group is seeking a Customer Service Manager to oversee daily operations onsite in North Atlanta, guiding a team of representatives and coordinating with internal teams to ensure timely, professional service. The role emphasizes customer relationships, process efficiency, and a continuous-improvement mindset.

The ideal candidate has 3+ years in customer service leadership (manufacturing preferred), strong communication, and proficiency with ERP/CRM systems.

Qualifications

• High school diploma required; bachelor's degree preferred.
• 3+ years of customer service leadership experience.
• Manufacturing industry experience preferred.
• Strong communication and problem-solving skills.
• Proficient in MS Office Suite and CRM/ERP systems.
• Ability to motivate and develop high-performing teams.
• Customer-focused with cross-department collaboration.
• Willingness to adopt AI/automation.

Responsibilities

• Oversee daily customer service operations onsite.
• Supervise a team of Customer Service Representatives.
• Coordinate with internal teams to deliver timely, professional service.
• Provide administrative and logistical support to the organization.
• Maintain strong customer relationships to ensure satisfaction and loyalty.

Skills

Communication

Problem-solving

Attention to detail

Organizational skills

Prioritization

MS Office

ERP

CRM

Team leadership

Continuous improvement

AI/automation openness

Education

High School Diploma

Bachelor's degree in Business/Marketing or related field

Tools

ERP

CRM

Job description

Customer Service Manager - Onsite (North Atlanta) The Customer Service Manager plays a key role in maintaining strong customer relationships and ensuring smooth coordination between the company and its customers. This position oversees daily customer service operations, provides administrative and logistical support, and partners with internal teams to deliver accurate, timely, and professional service that strengthens customer satisfaction and loyalty. Education &

Experience

• High School Diploma required; Bachelor’s degree in Business, Marketing, or a related field preferred.
• Relevant certifications in customer service management or food safety are a plus.
• 3+ years of customer service leadership experience; at least 2 years in the manufacturing industry preferred.
• Proven success managing customer relationships in a fast-paced, high-volume environment. Skills & Competencies:
• Strong communication and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities under tight deadlines.
• Proficient in Microsoft Office Suite, ERP, and CRM/order management systems.
• Demonstrated ability to motivate and develop high-performing teams.
• Customer-focused mindset with strong collaboration skills across departments.
• This position directly supervises a team of Customer Service Representatives.
• A demonstrated continuous-improvement mindset
• Openness to AI, automation, and new ways of working
• Ability to be both a people leader and a hands-on operational manager Base salary plus Benefits.