Customer Care & Dispatch Coordinator

TES Staffing; City of Rochester (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Contract-to-hire

100% In-Office

Job summary

TES Staffing is partnering with a well-established national business solutions company to hire a Customer Care Support Representative in Rochester, NY. This 100% in-office, Monday–Friday role focuses on prompt, professional customer service, order processing, and coordination with service technicians.

You’ll build experience in a corporate office setting, working closely with internal teams to resolve issues and ensure customer satisfaction.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Excellent communication and professional telephone etiquette.
• Strong attention to detail and organizational skills.
• Basic working knowledge of Microsoft Word and Excel.

Responsibilities

• Process incoming customer requests by phone, email, or fax.
• Review account history to ensure accurate product and quantity shipments.
• Answer questions about orders, supplies, and product issues.
• Provide customers with updates on orders and deliveries.
• Coordinate and dispatch service technicians as needed.
• Maintain and update customer accounts and records.
• Document interactions and resolve issues with professionalism.

Skills

Communication skills

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

TES Staffing is partnering with a well-established national business solutions company to hire a Customer Care Support Representative in Rochester, NY. This 100% in-office, Monday–Friday role focuses on prompt, professional customer service, order processing, and coordination with service technicians.

You’ll build experience in a corporate office setting, working closely with internal teams to resolve issues and ensure customer satisfaction.