Commercial Service Coordinator: Customer Care & Dispatch

Alliance Group, Inc.; Audubon Industrial Park (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health insurance (dental

Vision

401(k)

Paid time off

Paid holidays

Professional development assistance

Employee discount

Job summary

DWC Mechanical is seeking a Commercial Customer Service Coordinator to serve as the primary contact for our commercial service customers in Amherst, NY. The role emphasizes building strong customer relationships, handling service requests, providing updates, and coordinating scheduling, billing, and vendor coordination.

The ideal candidate is organized, customer-focused, and able to work in a fast-paced service environment.

Qualifications

• High school diploma or GED required.
• Strong customer-service and relationship-building skills.
• Professional telephone manner and clear communication with customers and coworkers.
• Excellent verbal and written communication.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to stay calm and solution-oriented under service requests.
• Attention to detail in data entry, quotes, and invoices.

Responsibilities

• Serve as a primary point of contact for commercial and B2B customers.
• Answer calls, emails, and service requests promptly.
• Build and maintain strong customer relationships through follow-up.
• Log service calls accurately in the service-management system.
• Prepare basic service quotes and communicate them clearly.
• Assist with dispatch, scheduling, and billing tasks.
• Coordinate with technicians and vendors as needed.
• Maintain organized customer and billing records.

Skills

Customer service

Communication

Organization

Attention to detail

Outreach calls

MS Office

Autonomy

Attendance

Education

High school diploma or GED

Tools

Microsoft Office

Job description

DWC Mechanical is seeking a Commercial Customer Service Coordinator to serve as the primary contact for our commercial service customers in Amherst, NY. The role emphasizes building strong customer relationships, handling service requests, providing updates, and coordinating scheduling, billing, and vendor coordination.

The ideal candidate is organized, customer-focused, and able to work in a fast-paced service environment.