Logistics Customer Care Coordinator

CRST The Transportation Solution, Inc.; Greenville (SC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Holidays

Parental leave

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Customer Service Coordinator in Greenville, SC to support Whirlpool. You will be the first point of contact for customers and installers, manage inquiries, resolve issues, and ensure escalations are addressed within SLAs.

The role is onsite, Monday–Friday, 8:00 AM–4:00 PM. Compensation starts at $20 per hour, with a comprehensive benefits package including medical, dental, vision, life and disability insurance, retirement match, PTO and

Qualifications

• Proven experience in logistics customer service (transportation, distribution, or related industry)
• Strong communication skills, verbal and written
• Proficiency in data entry and customer management systems
• Flexible, reliable, and punctual for assigned shift.

Responsibilities

• Answer inbound calls from Whirlpool customers and provide timely information and support
• Call customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey reminders
• Receive warm leads and process product sales quickly and accurately
• Record, track, and escalate issues to Whirlpool and CRST managers when necessary
• Manage service orders, upload documentation, and update Whirlpool’s systems with accurate information
• Track installer escalations and provide updates to supervisors and managers
• Perform daily tasks including inventory scans, service order updates, and paperwork completion
• Answer and resolve Whirlpool escalations within SLA timelines
• Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication and resolution

Skills

Logistics customer service

Communication skills

Data entry

Punctuality

Job description

CRST The Transportation Solution, Inc. is seeking a Customer Service Coordinator in Greenville, SC to support Whirlpool. You will be the first point of contact for customers and installers, manage inquiries, resolve issues, and ensure escalations are addressed within SLAs.

The role is onsite, Monday–Friday, 8:00 AM–4:00 PM. Compensation starts at $20 per hour, with a comprehensive benefits package including medical, dental, vision, life and disability insurance, retirement match, PTO and