Customer Service Coordinator

CRST The Transportation Solution, Inc; Town of Amherst (NY); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription services

Telemedicine

Life insurance

Disability insurance

Retirement match

Paid time off

Holidays

Parental leave

Voluntary benefits

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Customer Service Coordinator in Amherst, NY to be the first contact for customers, handling inbound calls and coordinating with service teams for timely resolutions.

The role emphasizes patience, attention to detail, and a genuine desire to help people, with a comprehensive benefits package and a paid training program starting October 12, 2026, on-site at our Amherst facility.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to manage time and stay organized.
• Active listening and problem-solving abilities.
• Experience with CRM or case management systems is a plus.

Responsibilities

• Respond to inbound calls regarding scheduling, order changes, payment processing, and general inquiries.
• Resolve customer concerns by identifying the issue, determining the cause, and providing an effective solution.
• Document customer interactions and maintain accurate records across internal and client systems.
• Update service orders and provide status updates on service requests.
• Serve as a liaison between customers, clients, and service providers.
• Communicate proactively with internal departments to resolve issues and complaints.
• Escalate unresolved issues according to established procedures.
• Support inbound sales opportunities by helping convert warm leads when they come up.

Skills

Customer service

Communication

Time management

Organization

Active listening

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Case management systems

Job description

About CRST
CRST is celebrating 70+ years of grit, growth, and forward momentum - a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.

The Opportunity
CRST's Home Solutions - Installs division provides delivery and installation of products that require skilled labor or trade-licensed technicians. As demand for these services continues to grow, we're looking for a Customer Service Coordinator to help us deliver a great experience for every customer we serve.

In this role, you'll be the first point of contact for customers with questions, concerns, or requests. You'll manage inbound calls, resolve issues, and coordinate with internal teams and service partners to make sure every customer gets a timely, accurate resolution. This is a great fit for someone who's patient, detail-oriented, and genuinely enjoys helping people.

How You'll Work

• Location: Onsite at our newly remodeled facility off Northpointe Parkway in Amherst, NY. Free parking provided.
• Schedule: Multiple first and second shift options available. Saturday availability required; if scheduled to work a Saturday, employees can flex their hours during the week.
• Compensation: $16.20 per hour
• Training: 2-week paid training program beginning October 12th, 2026
• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts

What You'll Do

• Respond to inbound calls regarding scheduling, order changes, payment processing, and general inquiries
• Resolve customer concerns by identifying the issue, determining the cause, and providing an effective solution
• Document customer interactions and maintain accurate records across internal and client systems
• Update service orders and provide status updates on service requests
• Serve as a liaison between customers, clients, and service providers
• Communicate proactively with internal departments to resolve issues and complaints
• Escalate unresolved issues according to established procedures
• Support inbound sales opportunities by helping convert warm leads when they come up

What Great Looks Like

• Customers feel heard and confident their issue will get resolved
• Accurate, timely documentation that keeps systems current
• Strong follow-through that prevents small issues from becoming big ones
• Positive, professional communication in every interaction
• Reliable attendance through training and on the job

What You Bring

• Strong customer service and communication skills
• Good time management and organization
• Active listening and social perceptiveness
• Critical thinking and problem-solving ability
• High school diploma or equivalent

Going the Extra Mile

• Prior call center or customer service experience
• Experience with CRM or case management systems

Core Values

• Safety at the Core of All We Do
• Integrity in Every Decision and Action
• Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Equal Opportunity Employer: CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.