Logistics Customer Service Coordinator | Mon–Fri

CRST The Transportation Solution, Inc; South Carolina; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Retirement with company match

Paid time off

Job summary

CRST The Transportation Solution, Inc is seeking a Customer Service Coordinator to be the first point of contact for Whirlpool customers and installers. You will manage inquiries, resolve issues, and ensure escalations are handled within strict SLAs while coordinating with internal CRST teams.

You will handle scheduling, rescheduling, order updates, installer escalations, and follow-up calls, maintaining clear communication across customers, Whirlpool, and CRST.

Qualifications

• Proven experience in logistics customer service (transportation, distribution, or related industry).
• Strong communication skills, verbal and written, with a focus on customer satisfaction.
• Proficiency in data entry and customer management systems.
• Flexible, reliable, and punctual for assigned shift.

Responsibilities

• Answer inbound calls from Whirlpool customers and provide timely information and support.
• Call customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey reminders.
• Receive warm leads and process product sales quickly and accurately.
• Record, track, and elevate issues to Whirlpool and CRST managers when necessary.
• Manage service orders, upload documentation, and update Whirlpool’s systems with accurate information.
• Track installer escalations and provide updates to supervisors and managers.
• Perform daily tasks including inventory scans, service order updates, and paperwork completion.
• Answer and resolve Whirlpool escalations within SLA timelines.
• Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication and resolution.

Skills

Logistics customer service

Communication skills

Data entry

Punctuality

Education

High School or better

Associates degree (preferred)

Tools

Customer management systems

Job description

CRST The Transportation Solution, Inc is seeking a Customer Service Coordinator to be the first point of contact for Whirlpool customers and installers. You will manage inquiries, resolve issues, and ensure escalations are handled within strict SLAs while coordinating with internal CRST teams.

You will handle scheduling, rescheduling, order updates, installer escalations, and follow-up calls, maintaining clear communication across customers, Whirlpool, and CRST.