Onsite Logistics CSR - Scheduling & Escalations

Talentify; McDonough (GA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Match

Paid Time Off

Holidays

Parental Leave

Employee Discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Customer Service Coordinator to be the first point of contact for Whirlpool customers and installers.

You will manage inquiries, resolve issues, and ensure escalations are addressed within SLAs, handling scheduling, updates, and communication across customers, Whirlpool, and CRST teams. The role requires strong logistics customer service experience, excellent communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• Proven experience in logistics customer service (transportation, distribution, or related industry).
• Strong verbal and written communication skills.
• Proficiency in data entry and customer management systems.

Responsibilities

• Answer inbound calls from Whirlpool customers and provide timely information and support.
• Call customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey reminders.
• Receive warm leads and process product sales quickly and accurately.
• Record, track, and elevate issues to Whirlpool and CRST managers when necessary.
• Manage service orders, upload documentation, and update Whirlpool’s systems with accurate information.
• Track installer escalations and provide updates to supervisors and managers.
• Perform daily tasks including inventory scans, service order updates, and paperwork completion.
• Answer and resolve Whirlpool escalations within SLA timelines.
• Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication and resolution.

Skills

Logistics CS

Communication

Data entry

Education

High School

Associates (preferred)

Tools

CRM systems

Job description

CRST The Transportation Solution, Inc. is seeking a Customer Service Coordinator to be the first point of contact for Whirlpool customers and installers.

You will manage inquiries, resolve issues, and ensure escalations are addressed within SLAs, handling scheduling, updates, and communication across customers, Whirlpool, and CRST teams. The role requires strong logistics customer service experience, excellent communication, and the ability to manage multiple tasks in a fast-paced environment.