Onsite Customer Experience Advocate - Tempe (Bilingual)

Carvana; Tempe (AZ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay

Holiday and Paid Time Off

401(k) Matching

Education Reimbursement

Career Path Opportunities

Job summary

ADESA, a Carvana-owned company, is seeking an in-person Customer Experience Advocate to join the Central Operations team at our Tempe location. This role resolves diverse product and service issues for buyers, sellers, transporters, and dealers, delivering a seamless customer experience.

The position is full-time, hourly, with a schedule typically 38–45 hours per week. Working hours run 8:00 AM to 8:00 PM EST, translating to 5:00 AM to 5:00 PM or 6:00 AM to 6:00 PM AZ time seasonally.

Qualifications

• High School diploma or equivalent required.
• 1+ year of previous customer service or contact center experience.
• Strong verbal and written communication skills with active listening.
• Strong problem-solving and critical thinking abilities.
• Basic technical proficiency to use multiple screens and learn new systems.

Responsibilities

• Create exceptional experiences by handling customer interactions across calls, chats, and emails.
• Resolve a wide range of product or service issues including title questions, login difficulties, payment concerns, and dealer access problems.
• Aim for First Contact Resolution by clarifying and resolving concerns efficiently.
• Log interactions accurately in Salesforce and escalate complex backend issues when needed.
• Connect customers with internal departments (Titles, Dealer Registration, Arbitration, Payments, IT, etc.) to resolve issues.
• Provide personalized support through active listening and address unique customer needs.

Skills

Customer Service

Communication

Problem Solving

Technical Proficiency

Multi-Channel Support

Education

High School diploma

Tools

Salesforce

Carvana/ADESA systems

Job description

ADESA, a Carvana-owned company, is seeking an in-person Customer Experience Advocate to join the Central Operations team at our Tempe location. This role resolves diverse product and service issues for buyers, sellers, transporters, and dealers, delivering a seamless customer experience.

The position is full-time, hourly, with a schedule typically 38–45 hours per week. Working hours run 8:00 AM to 8:00 PM EST, translating to 5:00 AM to 5:00 PM or 6:00 AM to 6:00 PM AZ time seasonally.