Customer Care Advocate — AI-Powered, Career-Driven Growth

Carvana; Tempe (AZ); Hybrid; USD 27,552,000 - 33,062,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

401(k) with company match

Employee Stock Purchase Plan

Company-paid health premiums

Dental and vision coverage

Wellness programs

Paid time off starting at 13 days

9 paid holidays

Job summary

Carvana in Tempe, AZ is hiring a Customer Care Advocate to join our in-person team at the Tempe headquarters. You will be the voice of Carvana, guiding customers through buying or selling a car with empathy, accuracy, and efficiency, supported by an AI co-pilot that drafts notes and summarizes cases.

This full-time hourly role offers a 38–45 hour week with weekend and some holidays, and a structured pay growth starting at $20/hr, rising to $24+/hr within a year, plus paid time off and a

Qualifications

• Requires a Bachelor's degree or 2+ years of customer service experience.
• Ability to navigate multiple systems and learn new tools quickly.
• Strong decision-making, adaptability, and empathy for customers.
• Excellent written and verbal communication in English.
• Attention to detail and careful handling of casework.

Responsibilities

• Build exceptional customer experiences via inbound and outbound calls with empathy and expertise.
• Adapt quickly to a fast-paced environment and stay current with product updates.
• Collaborate with AI co-pilot to draft notes and resolve customer needs in real time.
• Review and verify sensitive customer documentation with accuracy and speed.
• Deliver high-quality interactions aligned with Carvana's standards and coaching feedback.

Skills

Customer service

Phone support

English proficiency

Tech savviness

Empathy & communication

Education

Bachelor's degree OR 2+ years customer service experience

Job description

Carvana in Tempe, AZ is hiring a Customer Care Advocate to join our in-person team at the Tempe headquarters. You will be the voice of Carvana, guiding customers through buying or selling a car with empathy, accuracy, and efficiency, supported by an AI co-pilot that drafts notes and summarizes cases.

This full-time hourly role offers a 38–45 hour week with weekend and some holidays, and a structured pay growth starting at $20/hr, rising to $24+/hr within a year, plus paid time off and a