Customer Care Advocate: AI-Driven Support Career

Carvana; Tempe (AZ); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment program

401(k) with match

Employee stock purchase plan

Healthcare premiums paid

Paid time off

Job summary

Carvana is seeking a Customer Care Advocate in Tempe to build relationships with customers over the phone and guide them through car-buying or selling journeys. This in-person role requires strong communication, tech proficiency, and the ability to adapt quickly to evolving tools and AI-assisted processes.

You will operate in a fast-paced environment with regular schedule hours, weekend shifts, and overtime opportunities based on business needs, starting at $20/hour with progression to higher

Qualifications

• Bachelor's degree and passion for customer service.
• Ability to navigate multiple systems and learn new tools quickly.
• Resilience, adaptability to rapid change, and thoughtful decision making.
• Fluent reading, writing, speaking English.

Responsibilities

• Build relationships with customers via inbound/outbound calls.
• Guide customers through their car-buying or selling journey.
• Stay current with product updates and new tools.
• Identify and solve customer issues using AI assistance.
• Verify and process customer documentation accurately.
• Maintain high-quality interactions and professional communication.

Skills

Customer service

Tech proficiency

English proficiency

Critical thinking

Education

Bachelor's degree

Tools

CRM systems

Job description

Carvana is seeking a Customer Care Advocate in Tempe to build relationships with customers over the phone and guide them through car-buying or selling journeys. This in-person role requires strong communication, tech proficiency, and the ability to adapt quickly to evolving tools and AI-assisted processes.

You will operate in a fast-paced environment with regular schedule hours, weekend shifts, and overtime opportunities based on business needs, starting at $20/hour with progression to higher