Homebuyer Experience Advocate

Open Door Inc.; Tempe (AZ); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Paid time off

12 paid holidays per year

Medical/dental/vision insurance

401(k)

Job summary

Opendoor in Tempe, AZ is seeking a Customer Experience Specialist to deliver premier service to thousands of customers daily. You will navigate calls and written communications across multiple platforms, collaborating with internal teams to improve the customer journey and support the home-buying and home-selling process.

The role emphasizes empathy, adaptability, and high-volume communication, with in-office four-day-per-week scheduling and a $25 hourly base pay, plus a comprehensive benefits

Qualifications

• Empathy for customers and problem resolution.
• Excellent verbal and written communication across channels.
• Active listening to understand customer needs and issues.
• Team collaboration to deliver a seamless experience.
• Ability to de-escalate and resolve challenging interactions.
• Willingness to learn and improve with feedback.
• Adaptability to changing processes and tools.

Responsibilities

• Be the face and voice of Opendoor, handling customers with integrity and efficiency.
• Guide customers through the home-buying/selling journey and answer questions.
• Respond to calls from customers, agents, neighbors, vendors, and partners.
• De-escalate tough interactions, gather details, and route communications.
• Act as liaison between customers and internal teams to resolve issues.
• Consult internal resources to provide accurate information.
• Continuously learn about real estate and Opendoor offerings.

Skills

Empathy

Communication

Active listening

Team oriented

Problem solving

Coachable

Adaptability

Job description

Opendoor in Tempe, AZ is seeking a Customer Experience Specialist to deliver premier service to thousands of customers daily. You will navigate calls and written communications across multiple platforms, collaborating with internal teams to improve the customer journey and support the home-buying and home-selling process.

The role emphasizes empathy, adaptability, and high-volume communication, with in-office four-day-per-week scheduling and a $25 hourly base pay, plus a comprehensive benefits