Customer Experience Advocate

Opendoor; Tempe (AZ); On-site; USD 28,000 - 40,000; Full time

Job summary

Opendoor in Tempe, AZ is hiring a Customer Experience Specialist to deliver premier service across phone and written channels. You will be the face and voice of Opendoor, guiding customers through the homebuying and selling journey with integrity, empathy, and efficiency.

You’ll collaborate with sales, pricing, and operations teams to resolve issues, de-escalate challenging interactions, and improve the customer experience.

Qualifications

• Must believe in the mission to empower homeowners and improve customer experience.
• Ability to work outside normal hours including weekends.
• Strong empathy and ability to connect with diverse customers.
• Team-oriented with willingness to support teammates when needed.
• Excellent communication and active listening, able to explain concepts clearly.
• Bias toward action; identify problems and propose practical solutions.
• Open to feedback and continuous improvement.
• Adaptable to ambiguity and changing processes/tools.

Responsibilities

• Be the face and voice of Opendoor handling the sophisticated needs of our customers with integrity, empathy, and efficiency.
• Guide customers to understand all aspects of the Opendoor home-buying and home-selling process by responding quickly to questions and unresolved issues.
• Respond to incoming calls from customers, agents, neighbors, vendors, and partners wanting to learn about Opendoor. This includes assistance with home information, transactions, buying and selling programs, feedback, and partnerships.
• Own tough customer interactions that require de-escalation, gathering detailed information, and developing pathways for communication.
• Act as a liaison between customers and internal partners to resolve customer issues.
• Navigate internal and external knowledge resources to assist in your discernment, find solutions and deliver accurate information.
• Continuously develop your real estate and Opendoor knowledge by participating in training and discussions.
• Cultivate a positive environment through engagement and peer interactions while maintaining a growth mindset.
• Work closely with internal teams (sales, agents, pricing, home operations) and external partners (title/escrow, lenders) to deliver a perfect experience to customers.
• Deeply understand our customer's needs and share insights with our product teams to improve the customer experience and develop new programs that set Opendoor apart.
• Meet team performance goals consistently (adherence, productivity, and CSAT)
• Remain flexible to work schedules that will include weeknight or weekend coverage

Skills

Mission-driven

Hungry

Empathy

Team player

Communication

Solution-oriented

Coachable

Adaptable

Job description

Opendoor in Tempe, AZ is hiring a Customer Experience Specialist to deliver premier service across phone and written channels. You will be the face and voice of Opendoor, guiding customers through the homebuying and selling journey with integrity, empathy, and efficiency.

You’ll collaborate with sales, pricing, and operations teams to resolve issues, de-escalate challenging interactions, and improve the customer experience.