Onsite Customer Experience Advocate - Tempe

Carvana; Tempe (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Holiday and PTO

Education Reimbursement

401(k) Matching

Career Path Opportunities

And More!

Job summary

ADESA, a Carvana-owned company, is hosting an in-person hiring event for the ADESA Customer Experience Advocate role in Tempe, AZ. The position is full-time, onsite, and compensated at $18/hour, with bilingual candidates starting at $19/hour.

The role centers on resolving a variety of product and service issues and delivering exceptional customer service across channels. The event emphasizes readiness to engage buyers, sellers, transporters, and dealers in a fast-paced environment with

Qualifications

• High School diploma or equivalent.
• 1+ year of customer service or contact center experience.
• Read, write, speak and understand English.

Responsibilities

• Create exceptional experiences by handling customer interactions across calls, chats, and emails.
• Resolve a wide range of product or service issues including titles, login, payments, and dealer access.
• Aim for First Contact Resolution and escalate complex issues as needed.
• Log interactions in Salesforce accurately and route issues to appropriate internal teams.
• Collaborate with internal departments such as Titles, Dealer Registration, Arbitration, Payments, IT, and Auction partners.

Skills

Customer service

Communication skills

English proficiency

Education

High School Diploma

Job description

ADESA, a Carvana-owned company, is hosting an in-person hiring event for the ADESA Customer Experience Advocate role in Tempe, AZ. The position is full-time, onsite, and compensated at $18/hour, with bilingual candidates starting at $19/hour.

The role centers on resolving a variety of product and service issues and delivering exceptional customer service across channels. The event emphasizes readiness to engage buyers, sellers, transporters, and dealers in a fast-paced environment with