Care Advocate – AI-Powered Customer Experience

Carvana; Phoenix (AZ); On-site; USD 28,000 - 33,000; Full time

Job summary

Carvana in Tempe is seeking a Customer Care Advocate to join our in-person team at the headquarters. This full-time, hourly role covers 38-45 hours per week with regular weekend and some holiday shifts, and overtime opportunities as needed.

You will help customers through their car-buying or selling journey with empathy, using AI-assisted tools to draft notes and resolve complex cases. Starting rate is $20/hour, with planned increases to $21, $22, and beyond as you meet performance goals.

Responsibilities

• Create exceptional customer experiences by guiding buyers and sellers through their journey with empathy.
• Collaborate with AI tools to draft call notes and resolve complex customer scenarios.

Job description

Carvana in Tempe is seeking a Customer Care Advocate to join our in-person team at the headquarters. This full-time, hourly role covers 38-45 hours per week with regular weekend and some holiday shifts, and overtime opportunities as needed.

You will help customers through their car-buying or selling journey with empathy, using AI-assisted tools to draft notes and resolve complex cases. Starting rate is $20/hour, with planned increases to $21, $22, and beyond as you meet performance goals.