Onsite Customer Experience Advisor – Portland

Smith Optics; Portland (OR); On-site; USD 25,000 - 26,000; Full time

Job summary

Smith Optics is seeking a Customer Service Representative to join our Portland team for a 4-month, full-time assignment onsite. You will respond to customer inquiries via email and chat, delivering prompt and courteous support.

The ideal candidate has 1–2 years in customer service, call center experience, strong English literacy, and familiarity with ticketing and live chat tools. You will help maintain Smith Optics' high standards of care and resolve questions efficiently.

Qualifications

• 1-2 years of customer service experience required.
• Call center experience required (chat and email).
• English speaking, writing, reading required.
• Multilingual desired but not required (French, Spanish).

Responsibilities

• Address customer inquiries through chats and emails with professionalism and warmth.
• Investigate and resolve customer questions efficiently, maintaining a high standard of care.
• Provide product knowledge and guide customers through solutions with empathy.
• Meet department goals and KPIs related to customer service.
• Collaborate with teammates and adapt to additional duties as needed.

Skills

Clear communication

Time management

Rapport building

Multitasking

Independent work

Microsoft Office

Ticketing systems

Tools

Ticketing systems

Live chat platforms

CRM software

Job description

Smith Optics is seeking a Customer Service Representative to join our Portland team for a 4-month, full-time assignment onsite. You will respond to customer inquiries via email and chat, delivering prompt and courteous support.

The ideal candidate has 1–2 years in customer service, call center experience, strong English literacy, and familiarity with ticketing and live chat tools. You will help maintain Smith Optics' high standards of care and resolve questions efficiently.