Customer Account Specialist — Onsite to Hybrid

Insight Global; McMinnville (OR); Sur place; USD 36 000 - 47 000; Plein temps

Résumé du poste

Insight Global is seeking a Customer Account Representative to support the Customer Service team for our Fortune 250 client in McMinnville, OR. This role involves managing 15-25 customer accounts and about 2,500 orders per year, resolving issues, and performing various administrative duties.

The position is onsite with a 4x10 schedule, transitioning to 3 days onsite and 1 day remote after six months. Proficiency in SAP, Excel, and strong attention to detail are required.

Qualifications

• 2+ years of customer service in manufacturing.
• Understanding of supply chain flow.
• Experience handling purchase orders and resolving issues in a manufacturing environment.
• Experience with an MRP system, ideally SAP.
• Proficient in Excel (VLOOKUPs, PivotTables).
• Extremely detail-oriented.

Responsabilités

• Assist the Customer Service team with administrative tasks supporting customer accounts.
• Perform basic data entry and maintain customer information in internal systems.
• Resolve complex customer issues and ensure accurate account data.
• Develop improvement plans in response to surveys and industry trends.
• Support team by addressing product issues and answering questions.
• Maintain effective communication with customers.

Connaissances

Customer service

Supply chain

Purchase orders

MRP SAP

Excel

Detail oriented

Outils

SAP

Description du poste

Insight Global is seeking a Customer Account Representative to support the Customer Service team for our Fortune 250 client in McMinnville, OR. This role involves managing 15-25 customer accounts and about 2,500 orders per year, resolving issues, and performing various administrative duties.

The position is onsite with a 4x10 schedule, transitioning to 3 days onsite and 1 day remote after six months. Proficiency in SAP, Excel, and strong attention to detail are required.