Onsite Customer Experience Advisor

Platinum Coastal Group; Saint Charles (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level on-site Customer Care Associate to guide clients through service needs, provide updates, and discuss options in a fast-paced environment.

You'll welcome customers, coordinate with onsite teams, and maintain clear, professional communication. This role emphasizes face-to-face engagement and relationship-building with customers, partners, and community members.

Qualifications

• Entry-level role with a personable, dependable, organized, coachable candidate.
• Strong customer-facing communication is required.
• Related experience in retail, hospitality, or other people-facing work is a plus.

Responsibilities

• Welcome customers and discuss their service needs
• Explain available options and expected next steps
• Coordinate with onsite service teams
• Provide updates and maintain strong customer communication

Skills

Customer communication

Communication

Job description

Platinum Coastal Group is seeking an entry-level on-site Customer Care Associate to guide clients through service needs, provide updates, and discuss options in a fast-paced environment.

You'll welcome customers, coordinate with onsite teams, and maintain clear, professional communication. This role emphasizes face-to-face engagement and relationship-building with customers, partners, and community members.