Member Support Champion (Onsite) - Phone & Chat

SmithRx; Salt Lake City (UT); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Paid holidays

Parental leave

401(k)

Descrizione del lavoro

SmithRx is seeking a Member Support Specialist to join our Lehi, UT team. You will handle calls, chats, and emails from members, physicians, and pharmacies, delivering exceptional support and accurate information on pharmacy benefits.

Ideal candidates have at least 1 year in a call center, strong communication, empathy, and data entry skills, with a willingness to work onsite during the training period and a hybrid option based on performance.

Competenze

• 1+ years of experience in a call center environment.
• Proficiency in Windows, MS Office, G-Suite.
• HS Diploma or GED.

Mansioni

• Answer inbound calls and make outbound calls to and from members, physicians, and pharmacies while delivering a world-class member experience.
• Follow-up, resolve, and document issues related to member interaction; route inquiries to the appropriate department.
• Educate members about their pharmacy benefits.
• Aim for one-call resolution by becoming an expert in Pharmacy Benefits Management.

Conoscenze

Call center experience

Windows

MS Office

G-Suite

Active listening

Empathy

Communication

Formazione

HS Diploma or GED

Strumenti

Salesforce Service Cloud

Talkdesk

Descrizione del lavoro

SmithRx is seeking a Member Support Specialist to join our Lehi, UT team. You will handle calls, chats, and emails from members, physicians, and pharmacies, delivering exceptional support and accurate information on pharmacy benefits.

Ideal candidates have at least 1 year in a call center, strong communication, empathy, and data entry skills, with a willingness to work onsite during the training period and a hybrid option based on performance.