Customer Service Representative

Smith Optics; Portland (OR); On-site; USD 25,000 - 26,000; Full time

Job summary

Smith Optics is seeking a Customer Service Representative to join our Portland team for a 4-month, full-time assignment onsite. You will respond to customer inquiries via email and chat, delivering prompt and courteous support.

The ideal candidate has 1–2 years in customer service, call center experience, strong English literacy, and familiarity with ticketing and live chat tools. You will help maintain Smith Optics' high standards of care and resolve questions efficiently.

Qualifications

• 1-2 years of customer service experience required.
• Call center experience required (chat and email).
• English speaking, writing, reading required.
• Multilingual desired but not required (French, Spanish).

Responsibilities

• Address customer inquiries through chats and emails with professionalism and warmth.
• Investigate and resolve customer questions efficiently, maintaining a high standard of care.
• Provide product knowledge and guide customers through solutions with empathy.
• Meet department goals and KPIs related to customer service.
• Collaborate with teammates and adapt to additional duties as needed.

Skills

Clear communication

Time management

Rapport building

Multitasking

Independent work

Microsoft Office

Ticketing systems

Tools

Ticketing systems

Live chat platforms

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Smith Customer Service Regular Temp Administrative Portland, OR, US

2 days ago Requisition ID: 1440

Salary Range: $18.00 To $19.00 Hourly

Position Title: Customer Service Representative (CSR)

Department:Customer Service

Reports To:Customer Services Manager

Status: Limited Duration, 4 months, FT 40-hrs/week

Location: Portland, OR (Onsite)

Summary: As a Customer Service Representative (CSR) at Smith Optics, you’ll be the vital link connecting our brand with our valued customers. Your mission? Delivering prompt and precise responses to customer inquiries via email and chat. You’ll be the champion of the exceptional Smith Optics experience, ensuring every interaction reflects the quality and care our customers deserve.

Responsibilities:

• Engage swiftly and courteously: Address customer inquiries through chats and emails with professionalism and warmth.
• Resolve with excellence: Investigate and resolve customer questions efficiently, always maintaining our high standard of care.
• Problem-solve with finesse: Utilize effective problem-solving skills to deliver the right solutions while ensuring a positive customer experience.
• Master our products: Become a SMITH Optics product expert, deeply understanding the performance and technical features of SMITH Optics product lines. Learn and strive to gain new knowledge about our products & industry.
• Decide and guide: Make informed decisions and confidently walk customers through solutions, fostering positive and lasting relationships. Be an active listener who can show empathy and patience in a non-scripted environment.
• Achieve excellence: Meet department goals and KPIs related to customer service, continually striving for improvement.
• Collaborate and prioritize: Be a team player, assisting fellow Customer Service Representatives as needed, always putting the customer's needs first.
• Adapt and assist: Take on additional duties as required, showcasing flexibility and commitment to our mission.

Knowledge, Skills & Abilities:

• Your knack for clear communication, organization, and efficient time management is vital.
• You effortlessly build rapport with customers and colleagues alike.
• Ability to handle multiple tasks simultaneously and prioritize them effectively.
• You're self-motivated, reliable, and thrive in an independent work environment.
• Experience with Microsoft Suite is essential.
• Familiarity with and customer experience ticketing solutions & live chat platforms is highly recommended.

Education & Experience:

• 1-2 years Customer service experience required.
• Call center experience required (chat and email)
• English speaking, writing, reading required
• Multilingual desired but not required (French, Spanish)