Luxury Client Experience Manager - On-site Melbourne

Socket.dev; Melbourne (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Discounts

Training and Development Programs

Job summary

Percepta is seeking a Client Service Manager to be the on-site liaison in Melbourne, FL, delivering premier service to luxury clients and dealerships. You will handle inquiries, resolve complex cases, and document interactions in our CRM with tact and professionalism.

You will build trusted relationships, manage follow-ups, and contribute to improvements that enhance client satisfaction and advocacy across our global teams.

Qualifications

• High School Diploma Required
• Associates or Bachelor's degree preferred
• 3–5 years problem resolution and escalation in client contact
• 3–5 years client service experience with decision making authority
• Experience supporting luxury clients is an asset
• Experience in automotive or luxury environment preferred
• Excellent verbal and written communication
• Experience with dealer operations and escalated issues is an asset

Responsibilities

• Act as single point of contact for clients and dealerships, delivering premier service
• Answer inbound inquiries via calls and emails in a courteous, professional manner
• Resolve client issues using available resources and escalate when needed
• Document inquiries in the CRM and ensure timely responses to clients
• Identify process improvements to boost client and dealer satisfaction

Skills

Client service

Communication

Empathy

Teamwork

Conflict resolution

Professionalism

Telephone etiquette

Multitasking

Education

High School Diploma

Associates or Bachelor's degree preferred

Tools

CRM software

MS Office

Job description

Percepta is seeking a Client Service Manager to be the on-site liaison in Melbourne, FL, delivering premier service to luxury clients and dealerships. You will handle inquiries, resolve complex cases, and document interactions in our CRM with tact and professionalism.

You will build trusted relationships, manage follow-ups, and contribute to improvements that enhance client satisfaction and advocacy across our global teams.