On-site Luxury Client Experience Manager

Percepta LLC; Melbourne (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

FSA

HSA

401(k)

Vacation/Sick Time and Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs

Employee Rewards Program

Job summary

Percepta LLC is seeking a Luxury Client Service Manager to lead premier service for luxury clients and dealerships on-site in Melbourne, FL. The role emphasizes building client trust, managing inquiries, and delivering timely resolutions while upholding Percepta's service standards.

You'll collaborate with multiple teams, manage escalations, and contribute to process improvements to enhance client satisfaction and loyalty across our luxury client portfolio.

Qualifications

• Experience in client contact environment or luxury/auto-related service is a plus.
• Strong verbal and written communication skills in English.
• Ability to resolve issues using available resources and escalate when needed.

Responsibilities

• Serve as single point of contact for luxury client inquiries and concerns.
• Handle inbound client calls and emails professionally and promptly.
• Collaborate with dealers, field personnel, and SMEs to resolve complex issues.
• Document client interactions in CRM and follow up to ensure resolution.
• Identify process improvements to boost client and dealer satisfaction.

Skills

Customer service

Communication

Problem solving

Conflict resolution

Team collaboration

Education

High School Diploma

Associates or Bachelor’s degree preferred

Job description

Percepta LLC is seeking a Luxury Client Service Manager to lead premier service for luxury clients and dealerships on-site in Melbourne, FL. The role emphasizes building client trust, managing inquiries, and delivering timely resolutions while upholding Percepta's service standards.

You'll collaborate with multiple teams, manage escalations, and contribute to process improvements to enhance client satisfaction and loyalty across our luxury client portfolio.