Onsite Customer Care Specialist — Orders & Support

Mackenzie-Childs; City of Auburn (NY); On-site; USD 23,000 - 24,000; Full time

Job summary

Mackenzie-Childs in Auburn, NY is hiring a Customer Care Representative to help customers place new orders or assist with existing ones. You will troubleshoot complaints, questions, cancellations, and other issues via email, live chat, or telephone, ensuring timely and courteous responses.

Ideal candidates have a High School diploma and about 1 year of customer service experience, with strong communication and multitasking abilities.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience desired.

Responsibilities

• Read and respond to customer emails and live chats promptly with proper etiquette (80%).
• Review follow-ups to close open customer issues (10%).
• Make outbound calls to assist with orders and troubleshoot issues for fair resolutions (10%).

Skills

Customer service

Communication

Multitasking

Attention to detail

Team player

Attendance

Phone etiquette

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

Mackenzie-Childs in Auburn, NY is hiring a Customer Care Representative to help customers place new orders or assist with existing ones. You will troubleshoot complaints, questions, cancellations, and other issues via email, live chat, or telephone, ensuring timely and courteous responses.

Ideal candidates have a High School diploma and about 1 year of customer service experience, with strong communication and multitasking abilities.