Customer Care Specialist: Fast, Friendly Support

Mackenzie-childs Llc; City of Auburn (NY); On-site; USD 23,000 - 24,000; Full time

Job summary

MacKenzie-Childs in Auburn, NY is seeking a Customer Care Representative to assist customers with placing new orders and resolving issues via email, live chat, or telephone. This onsite role requires a high school diploma and strong communication skills, with prior customer service experience preferred.

The position emphasizes prompt email/chat responses, careful follow-up on open issues, and occasional outbound calls to help with orders and problem resolution, including weekend rotation as

Qualifications

• High school diploma or GED.
• 1 year of Customer Service hands-on experience desired.

Responsibilities

• 80% Read and respond to customers emails and live chats promptly and with proper etiquette.
• 10% Review follow-ups to close any open customer issues.
• 10% Make outbound phone calls to assist customers with placing new orders and troubleshooting.

Skills

Multitasking

Attention to detail

Interpersonal skills

Communication skills

Team player

Self-motivated

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

MacKenzie-Childs in Auburn, NY is seeking a Customer Care Representative to assist customers with placing new orders and resolving issues via email, live chat, or telephone. This onsite role requires a high school diploma and strong communication skills, with prior customer service experience preferred.

The position emphasizes prompt email/chat responses, careful follow-up on open issues, and occasional outbound calls to help with orders and problem resolution, including weekend rotation as