Hybrid Customer Care Specialist - Order & Support

Mackin; Hazelwood (MO); Hybrid; USD 36,000 - 46,000; Full time

Benefits offered by this job

401(k) retirement plan with employer $

Health insurance plan options – HSA

Limited FSA plan

Dependent Care Spending Accounts (DCA)

Employer Paid Life Insurance

Paid Holidays

Job summary

Mackin is hiring a Booksource Customer Care Specialist to deliver outstanding internal and external service. You will process education orders, manage customer data, and respond via live chat, phone and email, ensuring proactive, personalized support.

The role emphasizes organization, problem solving, and teamwork in a hybrid work setting. The ideal candidate has strong communication skills, at least one year in customer service, and familiarity with CRM tools.

Qualifications

• Strong verbal and written communication skills.
• Attention to detail and ability to manage multiple priorities.
• Proactive, solution-oriented customer service approach.
• Experience with CRM tools and MS Office suite.
• 1+ year of customer service experience.
• Education industry experience is a plus.

Responsibilities

• Process education orders accurately and monitor through completion.
• Respond promptly to customer inquiries via phone, email, and live chat.
• Maintain accurate customer records and follow up on satisfaction.
• Collaborate with internal departments to resolve issues and improve service.
• Cross-train and provide department support as needed.

Skills

Verbal & written comms

Attention to detail

Time management

Organizational skills

Independent & collaborative

CRM proficiency

MS Office & Teams

Salesforce CRM

ERP systems

Customer service exp

Education industry exp

Education background preferred

Education

High School Diploma or GED

Tools

Microsoft Office

Microsoft Teams

Salesforce CRM

ERP systems

Job description

Mackin is hiring a Booksource Customer Care Specialist to deliver outstanding internal and external service. You will process education orders, manage customer data, and respond via live chat, phone and email, ensuring proactive, personalized support.

The role emphasizes organization, problem solving, and teamwork in a hybrid work setting. The ideal candidate has strong communication skills, at least one year in customer service, and familiarity with CRM tools.