Customer Care Representative

Mackenzie-Childs; City of Auburn (NY); On-site; USD 23,000 - 24,000; Full time

Job summary

Mackenzie-Childs in Auburn, NY is hiring a Customer Care Representative to help customers place new orders or assist with existing ones. You will troubleshoot complaints, questions, cancellations, and other issues via email, live chat, or telephone, ensuring timely and courteous responses.

Ideal candidates have a High School diploma and about 1 year of customer service experience, with strong communication and multitasking abilities.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience desired.

Responsibilities

• Read and respond to customer emails and live chats promptly with proper etiquette (80%).
• Review follow-ups to close open customer issues (10%).
• Make outbound calls to assist with orders and troubleshoot issues for fair resolutions (10%).

Skills

Customer service

Communication

Multitasking

Attention to detail

Team player

Attendance

Phone etiquette

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

Job DetailsJob Location: Customer Call Center - Auburn, NY 13021Position Type: Full TimeEducation Level: High SchoolSalary Range: $17.00 - $17.50 HourlyTravel Percentage: NoneJob Shift: AnyPosition Summary:

The primary duty of a Customer Care Representative is to assist MacKenzie-Childs customers with placing new orders or helping with existing orders. In addition, a representative will help troubleshoot complaints, errors, account questions, cancellations or other issues that may arise via email, live chat or telephone.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

• 80% Read and respond to customers emails and live chats promptly and with proper etiquette.
• 10% Review follow-ups to close any open customer issues.
• 10% Make outbound phone calls to assist customers with placing new orders, help with existing orders, and troubleshoot issues to come to a fair resolution for both the customer and the company.

Supervisory Responsibilities:

This position does not have any supervisory responsibilities.

QualificationsEducation and Experience:

• High school diploma or GED
• One year of Customer Service hands-on experience desired

Special Requirements:

• Rotating weekend work as required to meet business needs.

Location: Onsite required in Auburn, NY

Knowledge, Skills, and Abilities:

• Ability to multitask and work in a fast-paced, dynamic and changing environment with a focus on meeting deadlines.
• Excellent attention to detail.
• Must have strong interpersonal and communication skills
• Self-motivation, action-oriented, as well as a team player
• Maintain consistent, dependable attendance
• Access to secure home internet should the need arise for work from home

Equipment Used:

• Computer, printer, telephone, photocopier, scanner and calculator
• Computer Software: Outlook, Word and Excel

Physical and Mental Requirements:

• Ability to sit, stand, walk, talk, hear, reach, push, pull, lift, crouch, kneel, bend, climb stairs, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.
• Exerts up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Close mental and visual attention required to perform work dealing primarily with preparing, analyzing, and interpreting data and figures, using a computer terminal, and/or extensive reading.
• Must work for prolong periods of time utilizing a computer keyboard and screen.

Environmental Conditions:

Work is performed in a typical office environment.