Dental Client Care Specialist – Inbound Orders & Support

StaffBuffalo; Town of Amherst (NY); Sur place; USD 28 000 - 29 000; Plein temps

Avantages offerts par ce poste

Hourly pay $20-$21

Entry to early-career opportunity

Professional corporate environment

Customer-facing role

Learn product information

Résumé du poste

StaffBuffalo in Amherst, NY is seeking a Customer Service Representative to handle a high volume of inbound calls and emails from dental professionals. You will assist with orders, answer product questions, track shipments, and help customers navigate the website.

The role emphasizes accuracy, strong communication, and the ability to multitask across order support and issue resolution while supporting Sales teams.

Qualifications

• Previous customer service experience required.
• Strong telephone presence with excellent verbal and written communication.
• Comfort handling inbound calls and emails throughout the day.
• Accurate computer and data-entry skills, including experience taking or entering customer orders.
• Strong problem-solving skills, patience with customers, and a professional, service-oriented approach.
• Ability to independently prioritize, multitask, learn product information, and answer customer questions.
• Experience in product-based customer service, Salesforce or another CRM, ERP or order-entry systems, dental, healthcare, medical products, manufacturing, distribution, package tracking, or complaint resolution is preferred.

Responsabilités

• Handle a high volume of inbound customer calls and emails with a professional, service-oriented approach.
• Assist customers with placing orders, entering order information accurately, and following up on products they have purchased.
• Answer product questions and learn product information to provide helpful customer support.
• Track shipments and assist customers with package and order status questions.
• Help customers navigate the company website and resolve customer issues or complaints with patience and strong problem-solving skills.
• Support Clinical Sales and Inside Sales Account Managers with customer service needs.
• Independently prioritize and multitask across customer inquiries, order support, and issue resolution throughout the day.

Connaissances

Customer service experience

Telephone presence

Verbal and written communication

Accurate data-entry

Problem-solving

Multitasking

CRM familiarity

Outils

Salesforce or other CRM

ERP systems

Order-entry systems

Description du poste

StaffBuffalo in Amherst, NY is seeking a Customer Service Representative to handle a high volume of inbound calls and emails from dental professionals. You will assist with orders, answer product questions, track shipments, and help customers navigate the website.

The role emphasizes accuracy, strong communication, and the ability to multitask across order support and issue resolution while supporting Sales teams.