Onsite Customer Care Specialist – Medical Equipment

Home Medical Equipment Specialists, Llc; Albuquerque (NM); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Job summary

HME Specialists is seeking a dedicated Customer Service Representative to provide professional, patient-focused support in our onsite environment. You will handle calls, verify patient information, and assist with insurance benefits and authorizations, ensuring smooth order processing and documentation.

Join a team that values empathy, clear communication, and meticulous data entry to deliver high-quality medical supply services and timely resolutions for customers.

Qualifications

• Experience delivering customer service in a healthcare or medical supply environment is preferred.
• Strong communication and interpersonal skills for interactions with customers and internal teams.
• Attention to detail for accurate data entry and claim processing.

Responsibilities

• Answer phone calls and assist customers with medical supply orders.
• Gather patient demographics, verify insurance benefits, and obtain required authorizations.
• Ensure intake process supports clean claim submissions and accurate documentation.

Skills

Customer service

Communication

Empathy

Tools

Brightree

Job description

HME Specialists is seeking a dedicated Customer Service Representative to provide professional, patient-focused support in our onsite environment. You will handle calls, verify patient information, and assist with insurance benefits and authorizations, ensuring smooth order processing and documentation.

Join a team that values empathy, clear communication, and meticulous data entry to deliver high-quality medical supply services and timely resolutions for customers.