Customer Care Specialist - Home Medical Equipment (On-Site)

Henry-Ford-Health-2; Jackson (MI); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Henry Ford Health is seeking a Customer Source Representative for HHC - Home Medical Equipment Retail in Michigan. This full-time on-site role requires strong customer service, solid computer and phone skills, and the ability to work independently or with a team.

Knowledge of HME or medical terminology is encouraged. Ideal candidates have a high school diploma or GED and may have college coursework in business.

Qualifications

• High school diploma or GED required.
• Proficiency with personal computers and standard office equipment.
• Strong written and verbal communication skills.
• Organizational and interpersonal competencies for medical office environments.
• Ability to perform mathematical calculations accurately.
• Analytical ability to gather data, compile reports, and manage special projects.
• Professional demeanor consistent with medical office standards.
• Preferred: College coursework in business or related field.

Responsabilités

• Provide exceptional customer service in an HME retail setting.
• Maintain a flexible on-site schedule within HME business hours.
• Demonstrate a willingness to learn and accept training and independent study.
• Familiarity with medical terminology is encouraged.

Connaissances

Customer service skills

Strong communication

Computer proficiency

Interpersonal skills

Mathematical calculations

Data gathering & reporting

Independent and teamwork

Professional demeanor

Formation

High school diploma or GED

College coursework in business or related field

Outils

Office software

Telephone systems

Description du poste

Henry Ford Health is seeking a Customer Source Representative for HHC - Home Medical Equipment Retail in Michigan. This full-time on-site role requires strong customer service, solid computer and phone skills, and the ability to work independently or with a team.

Knowledge of HME or medical terminology is encouraged. Ideal candidates have a high school diploma or GED and may have college coursework in business.